Refund policy

Return & Refund Policy

Effective Date: 19 September 2026

At AJAY KUMAR, we aim to provide customers with a satisfactory shopping experience. This policy explains the conditions under which products may be returned and refunds may be processed.

1. Return Window

Customers may request a return within 7 days of delivery, subject to the conditions mentioned below.

2. Eligible Returns

A return may be accepted if:

The product received is damaged or defective
The wrong product was delivered
The product is materially different from the product ordered
The return otherwise qualifies under our applicable return conditions

3. Product Condition

For a return to be accepted, the product should generally be:

Unused
Unwashed
Unworn
In its original condition
With original tags, labels and packaging where applicable

Products showing signs of use, washing, damage or alteration may not qualify for return.

4. Return Request

To request a return, customers should contact us within 7 days of delivery at:

Email: info.5july2@gmail.com
Phone: 7549479044

Please provide:

Order ID
Customer name
Reason for return
Photographs/videos of the product, where relevant

We may request additional information to verify the return request.

5. Wrong or Damaged Product

If a wrong, damaged or defective product is received, customers should contact us as soon as possible after delivery and provide clear photographs/videos showing the issue.

After verification, we may offer a replacement, return or refund, as applicable.

6. Non-Returnable Products

Products that are used, washed, worn, altered, damaged after delivery or returned without the original tags/packaging may not be eligible for return.

7. Return Shipping

For an approved return caused by a wrong, damaged or defective product attributable to us, return shipping may be arranged or reimbursed as applicable.

For other eligible returns, return shipping arrangements may depend on the specific order and applicable return conditions.

8. Refund Process

Once the returned product is received and inspected, we will communicate the outcome of the return request.

If approved, the refund will generally be processed to the original payment method used for the order, where technically possible.

9. Refund Timeline

After approval, the refund may take approximately 5–7 business days to reflect in the customer's account, depending on the payment gateway, bank or financial institution.