Shipping policy

Shipping & Delivery Policy

Effective Date: 19 September 2026

This Shipping & Delivery Policy applies to all orders placed through the online store operated by AJAY KUMAR.

1. Order Processing

Orders are generally processed after successful order confirmation and payment verification, where applicable.

Orders are normally dispatched within 2–5 business days, subject to product availability and operational conditions.

2. Delivery Time

After dispatch, delivery generally takes approximately 3–10 business days, depending on the delivery location and logistics partner.

The delivery time is an estimated timeframe and may vary.

3. Delivery Areas

We deliver to locations that are serviceable by our logistics partners.

Some remote or restricted locations may have longer delivery timelines or may not be serviceable.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or before the order is confirmed.

5. Tracking

Where tracking information is available, customers may receive tracking details through email, SMS, WhatsApp or other available communication channels.

6. Delayed Delivery

Delivery may be delayed due to:

Weather conditions
Natural events
Public holidays
Transportation disruptions
Address-related issues
Incorrect contact information
High order volumes
Logistics partner delays
Other circumstances beyond our reasonable control

7. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-shipment, where applicable.